The 24-hour concierge provides a personal service to Visa Infinite cardholders, taking care of all the details so they can simply take their seats and enjoy.
Servicing in English, Arabic, and French, concierge agents can help with:
- Restaurant advice
- Booking tables, including those that are hard-to-get
- Travel arrangements: booking flights, hotels, car rental, hotel transfers, tourist advice
- Shopping recommendations, sourcing a product
- Arranging a special gift, sending flowers
- United Arab Emirates: 80004413487
- Oman: 96880074191
- Pakistan: 0080090044051
- Saudi Arabia: 8008443488
- Bahrain: 80004197
- Egypt: Step 1 – Dial (AT&T) 0225100200 then, Step 2- Dial 8006092753
- Jordan: Step 1 – Dial (AT&T) 18800000 then, Step 2- Dial 8006092535
- Lebanon: Step 1 – Dial (AT&T) 1426801 then, Step 2- Dial 8006571363
- Morocco: Step 1 – Dial (AT&T) 00211011 then, Step 2- Dial 8006092753
Alternatively, you can send an email to [email protected]
Concierge Digital services
As a Visa Infinite cardholder, you now have access to a digital concierge channel in addition to telephone and email service. The digital concierge is a fully mobile responsive portal, enabling you to search and book on-the-go. You will also be able to talk to our Lifestyle Managers any time of day and night via the Live Chat!
Visit www.visaconciergecemea.com to access the online platform and discover Visa Infinite’s premium world:
- Browse and book flights, hotels , car rental on-the-go.
- Reserve tables online via a click of button in premium restaurants, including those that are hard-to-get.
- Select and book tickets & hospitality packages for most exclusive music, theatre and sporting events.
- Browse through the collection of benefits covering vast range of products and services.
The Digital Concierge platform is available to cardholders in English, Arabic, and French. Cardholders to register directly on the platform by visiting www.visaconciergecemea.com
If cardholders have been previously registered with concierge they should call concierge to have an activation email sent.
Concierge WhatsApp services
As a Visa Infinite cardholder, you now have access to WhatsApp concierge channel in addition to telephone, email and digital service. You will also be able to chat to Lifestyle Managers any time of day and night via the popular messenger WhatsApp.
- Simply add the provided phone numbers to your contact list and start the chat:
- For English: +44 7874 023129
- For French: +44 7520 631646
- For Arabic: +44 7520 631645
- Once the phone number has been added to your contact list you can send messages to the concierge service via WhatsApp. The first chat will contain Terms and Conditions (disclaimer) and a confirmation that this chat is coming from the registered account of “Ten Concierge”.
- As soon as Concierge receives your message, you will see the name of the Lifestyle Manager who has joined the conversation. Should all Lifestyle Managers be unavailable, you will receive a response message saying that the next available Lifestyle Manager will assist you.
- The concierge service requests your first and last name and email/Member ID in a response message in order to complete the verification.
- You are able to send images, links, attachments and voice messages. Ten Concierge can share links and send images via links in response, but is will not be able to transmit voice messages or attachments. The present phone number is for text messages only, attempts to call or video call will be automatically declined.
- As soon as the chat is completed, you will receive a notification saying that the Lifestyle Manager has left the conversation. Another message you send is considered a new chat.
For New Users:
Concierge will reply to your first WhatsApp message with a request for you to call them. Please call back and provide telephone number for further communication between you and Concierge. This is to verify the card number and complete your profile and registration.